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Frequently Asked Questions


Am I required to notify my insurance company before collision repairs on my vehicle begin?

Yes, you will need approval from your insurance company before repairs begin. Your insurance company will authorize repairs, parts types used, payments, and written or digital photo-documentation throughout the repair process.

How do I choose the best auto body shop near San Francisco, San Mateo, San Carlos or Santa Clara?

Talk to people you trust who’ve been in an accident or collision for recommendations. Choose Repair facilities that participate in customer service programs, Certified by vehicle manufacturers, and employ Certified technicians as they are more likely to provide a safe and correct auto body collision repair. The number of locations and years in business is also a good indicator.

What is my collision deductible and why do I have to pay for it?

Your deductible is the financial portion of the claim for which you are responsible to pay. The dollar amount of the deductible was established when you first purchased your insurance policy. Check your insurance policy to verify your deductible(s).

How do I pay my auto collision deductible?

At the time of your auto body repairs, you may pay us in cash, cashier’s check, money order, or credit cards (Visa or MasterCard only).

Why is my insurance company referring me to Chilton Auto Body?

Insurance companies refer customers to collision shops who they trust and have a good working relationship. We specialize in performing quality auto body repairs while focusing on providing an outstanding customer experience.

How long will auto body repairs take on my vehicle?

Each vehicle is different. The length of time is dependent on the extent of vehicle damage, availability of parts and, your insurance adjuster’s timeliness. We strive to complete your auto body repairs in a timely manner while performing high quality, collision repairs with a Lifetime Warranty!

What is a DRP Body Shop?

DRP stands for Direct Repair Program. Insurance companies can provide you with a list of preferred or Direct Repair Providers in your area. Strict requirements in areas such as customer service, repair quality, training, and equipment need to be met and maintained in order to qualify as a DRP.

Will you report my accident to my insurance company?

No. The registered owner of the vehicle or the named insured on the insurance policy covering the vehicle would have the ability to report any accident or damages to his or her insurance company.

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