Eight Step Repair Process

  • Vehicle Drop Off and Check In

    Our Customer Service Representatives will be happy to assist you in the process of filling out any paperwork and answering any of the questions you may have about your vehicle or the repair process.

  • Disassembly and Blueprint of Vehicle

    Our technicians will begin repairs by disassembling any damaged components so that our estimators and production team can inspect for hidden damage. During this phase we will be obtaining insurance authorization and make any necessary updates to the estimate.

  • Parts

    In some cases, parts may have been preordered for your vehicle but in most cases there will be additional parts needed after hidden damages have been discovered. The wait time for parts can vary from different makes, models, and manufactures.

  • Body and Structural Repair

    Body and structural repairs will be performed by a specialized technician to assure that we return your vehicle to its pre-accident condition. During this phase, sublet work may be performed such as glass, mechanical, or suspension work by our specialized vendors.

  • Refinish and Paint Vehicle

    You may receive a text or email indicator that your repairs are complete but it is important that you verify this with a Chilton Auto Body employee prior to picking up the vehicle. Chilton Auto Body performs a few extra procedures after completing repairs to assure quality and prepare necessary paperwork. Please wait for a Chilton Auto Body employee to give you a call before coming to our facility for pickup.

  • Reassembly of Vehicle

    After all components have been painted, the vehicle will enter the reassembly phase where all parts will be properly refitted and tested for quality and function.

  • Clean Vehicle and Perform Quality Control

    The vehicle will be vacuumed and washed thoroughly by our detailers and then our production team will perform a final detailed QualityControl check to make sure all phases of the repair process were smooth and accurate.

  • Vehicle Ready for Pickup

    You may receive a text or email indicator that your repairs are complete but it is important that you verify this with a Chilton Auto Body employee prior to picking up the vehicle. Chilton Auto Body performs a few extra procedures after completing repairs to assure quality and prepare necessary paperwork. Please wait for a Chilton Auto Body employee to give you a call before coming to our facility for pickup.

We are Approved

Exclusive Towing Partner Elite Towing (650) 212-1010

Customer Care

  • Your Uber Ride, on demand.

    At Chilton Auto Body, some customers don’t have rental coverage and they simply need a ride home and/or a ride back to our auto body. Most customers ride options create less than ideal experience. So we have partner with Uber to give our customers free rides home and back. We are one of the first to pilot this type of program in the Bay Area. This new service will enable us to reduce costs, improve efficiency and deliver an enhanced customer experience.

    So what are you waiting for drop off today and get a hassle-free ride in minutes.

    Customers will receive one $15 ride or a two ride $30 Uber coupon to use, as an option during drop off.

    What happens if the customer’s ride costs more than the coupon code value?

    The customer will be charged for any amount over that which is allocated for the coupon code.

    Uber is a mobile app that connects riders to drivers at the touch of a button. You can track the arrival of your ride, payment is cashless, and you’ll even receive a notification when your diver arrives.

    If the consumer does not currently have an Uber account, they will need to download the Uber app from their smartphone (available for Android Marketplace and Apple Store) and create a new Uber account.

  • Chilton Auto Body Lifetime Guarantee

    THIS CERTIFICATE assures the repairs to which you and “Chilton Auto Body, Inc” have agreed on Repair Order No. have been completed. We guarantee the work performed at “Chilton Auto Body, Inc.” so long as said vehicle shall remain under the present ownership. This warranty shall only apply if the defects occurred under normal driving conditions and not where any vehicle has been subjected to accidents, negligence, abuse or misuse. Specifically excluded from this written warranty are rust coming through the metal, scratches and gravel marks acquired from driving conditions. This is a fragmented, three part Written Warranty, and specific additional stipulations pertaining to each fragmented part and stated hereafter:

    1. METALWORK: “Chilton Auto Body, Inc.” provides a National Lifetime Limited Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, or flaking. The Shop will, at its sole option, repair and re-paint any metalwork warranted hereby.

    2. PAINTING, STRIPES AND DECALS: “Chilton Auto Body, Inc.” provides a National Lifetime Limited Warranty on painting- related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation; excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The Shop will, at its sole option, re-prime, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby.

    3. PARTS: “Chilton Auto Body, Inc.” guarantees that parts or materials used are of the first quality. Those parts or materials are subject to the guarantee of the supplier. We will assist you in handling any claim under the supplier’s guarantee. We guarantee that used parts or other than original equipment manufactured parts where not used without authorization from you guarantee that used parts or other than original equipment manufactured parts where not used without authorization from you as noted on the Repair Order.

    SPECIFICALLY EXLUDED are incidental costs, such as towing fees, car rental charges, travel expenses or assemblies and components which are not specifically covered by this WRITTEN WARRANTY, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair included in this WRITTEN WARRANTY.

    This WRITTEN WARRANTY shall not be varied, supplemented, qualified or interpreted by any prior course of dealings.

Environmentally Friendly

Auto body repairs entail a number of processes and conditions that can negatively impact our environment, especially if done without the proper materials and training, processes, or equipment. We thought you’d be interested in the lengths we gone to minimize the impacts on the environment.

Materials

Chilton Auto Body uses the latest water-based refinish technology. (We use PPG’s EnviroBase Refinish System.) That means that we have substantially reduced the volatile organic compounds (VOCs) that impact air, soil, and water. Not only is this a “win” for the environment, but it also produces a safer and more pleasant work environment for our staff.

For our German-manufactured vehicles, we use Glasurit paint, a world-class paint chemistry. We use low-pollution refrigerants and coolants in our repairs and recycle them wherever possible We also recycle many of the damaged parts and fluids we remove from vehicles, as well as the also recycle many of the damaged parts and fluids we remove from vehicles, as well as the protective packaging the new parts come in.

Training and Processes

Our staff has participated in training specifically designed for collision repair shops and their personnel through PPG and CCAR-Greenlink. Our staff is certified by Greenlinks’ S/P2 testing. By keeping our staff current with latest “best practices” for environmental protection, we achieve the best outcome for the planet.

Equipment

It was many years ago that we first focused on equipment that reduced the impact of auto body repair on the environment. From ventilated and filtered refinish cabins to high-transfer paint guns to refrigerant recyclers, Chilton Auto Body has been a pioneer in making technology work harder and more efficiently to reduce pollution.

As a company, we pledge our best effort to continue to be responsible citizens on this planet and to be leaders in the initiative to pass on to our children an environment that is sustainable.