Q
Am I required to notify my insurance company before repairs begin on my vehicle?
AYes, you will need approval from your insurance company before repairs begin. Your insurance company will authorize repairs, parts types used, payments, and written or digital photo documentation throughout the repair process.
Q
How do I know which facility to choose?
ATalk to people you trust and see what your insurance company recommends. Repair facilities that participate in customer service programs and possess industry certifications have a higher likelihood of quality repair. The number of locations and number of years in a business is also an indicator of a good facility.
Q
What is my deductible and why do I have to pay for it?
AYour deductible is the financial portion of the claim for which you are responsible to pay. The dollar amount of the deductible was established when you first purchased your insurance policy. Check your insurance policy to verify your deductible(s).
Q
How can I pay my deductible?
AYou may pay with cash, cashier’s check, money order, or credit cards (Visa or MasterCard only).
Q
Why is my insurance company referring me to Chilton Auto Body?
AInsurance companies refer customers to collision repair providers whom they trust and have a good working relationship. We specialize in performing quality repairs while focusing on providing an outstanding customer experience.
Q
How long will it take to repair my car?
ABecause each situation is different, there is no standard amount of time to complete repairs. The length of time is dependent on the extent of the damage, availability of parts, and, if applicable, your insurance adjuster’s timeliness. However, we will do everything in our power to complete repairs as quick as possible without sacrificing the high quality of our work.
Q
What if I need a car rental while my car is being repaired?
ASome of our locations have an on-site Enterprise Rent-a-Car. Chilton Auto body offers free rental for up to five days if the car is being repaired at select locations. The vehicle cannot be a total and other restrictions may apply. Please contact us or visit a local shop for details.
Q
What is a DRP shop?
ADRP stands for Direct Repair Program. Insurance companies can provide you with a list of preferred or Direct Repair Providers in your area. Specific requirements in areas such as customer service, repair quality, training, and equipment need to be met in order to qualify as a DRP.
Q
Will you report my accident to my insurance company?
ANo. The registered owner of the vehicle or the named insured on the insurance policy covering the vehicle would have the ability to report any accident or damages to his or her insurance company.

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